Absolutely shocking, save your money. Ordered a £350 coffee table to receive a shoddy piece of furniture from them. Absolutely awful, wouldn't have paid £50 for it. Contacted them to return and the earliest collection date they could organise was in 20 days! Collection date arrived, I was out so left the parcel out front for the driver. When I returned home the parcel was still there. Checked video footage and the driver had got out of his van, scanned the item and then left without collecting the item. No phone call from the driver, no refund and I still have a great big parcel and am out of pocket £350. Husband called Dwell today to find out what had happened, they apologized and said they could collect until after Christmas. This is simply not good enough, we could have couriered the item back to them 20 days ago and have our money back in time for Christmas. Thanks for nothing Dwell and Richard in customer service who wasn't prepared to go any extra distance to sort this.