I ordered a new iPhone 6 64gb on a renewal of my exising contract with CPW on O2 @ 11.15(am) on Friday 27th Nov I was sent a referb - I did not ask for a referb and would never have agreed to taking a referb - The Sales person did not mention the deal was for a referb at any time during the call The deal was £32.50 p.m 1Gb of data pm, unlimited calls and texts - I got offered exactly the same deal in CPW store for a NEW iPhone 6 64Gb so thought nothing of it After the call, a few days later I got an email confirming order and mentioning referb. I tried to contact you twice to complain but was on hold for longer than 20 mins both time so gave up I asked gor ghe package to be delayed 2 days - moving delivery from 1st to 3rd December - I got confirmation that the phone would arrive on the 3rd and waited at home all day but nothing arrived - I did get deliverec on the 4th Dec with no apology or explanation I have now taken ghe phone to CPW store in stockport snd asked for it to be returned and the deal reversed which will take 5-10 days aparently RUBBISH service and massive inconvenience - I would not use you company again