The reason i rated you as Very Poor is for the following reasons. 1) I received a text message and an e-mail to notify me that my delivery would arrive on such and such date , between such and such time . I moved all my plans to accommodate your delivery service. I was home waiting for the delivery 30 minutes before scheduled and 30 minutes after scheduled time . My doorbell is in good working order, but just to be on the safe side, i left a note on the door to let the delivery man know that he could call me on my number if for any reason no one appears at the door. When i tracked my delivery , it stated that my delivery was refused . This was a lie . I sent a complaint to customer service , I did not receive a reply, I till this day do not know when my delivery will arrive or where it is. No reply, no apology , and no delivery.