Tried to order a phone a week ago; all seemed OK with a delivery date of 4 days later being given. The next day an email arrived to say that they had not been able to process my order - no reason was given. I phoned them and found that the network provider had requested a deposit of £150 because the address I had provided was my work (and not home) address. I agreed and gave my credit card number. However, as the delivery was now going to be delayed I asked that it be delivered to my home address a day later instead. When this was processed, it seemed that the network provider no longer required a deposit. The phone was delivered on the amended day, but to my work address and my card has been debited to the sum of £1050. Trying to contact them entails long, long waits on the phone. This is criminal - AVOID.