Well where do I start, I took out a contract with you on Wednesday the 25th of june, I was told online my phone and TV would be delivered on Friday 27th of june, this did not happen, I contacted you on Friday afternoon, and you told me it was out for delivery on Monday 30th of june, my phone arrived but no TV, I contacted you again on on Tuesday 1st july and was told it could take 2 weeks, I was not happy so asked to speak with customer service supervisor, the same voice came back on the phone telling me the TV is sent 48 hours after the phone, okay so it will come on Thursday, so Thursday I take a day off work, without pay and wait and wait and wait, nothing, I then call you again and ask to speak with a manager or supervisor, I spoke with Jim who was very appolagetic, and told me the TV had been out of stock and he was very sorry I had been treated the way I had, he then assured me my TV was out for delivery the next day Friday the 4th of July, he said I would receive a text message first thing as to what time to expect my delivery. I took another day off work with out pay, and ye again nothing no text message no email, nothing ,so again I call you and ask to speak with the manager, while I am on the phone I get a text message from you saying I have been charged extra for all the calls I have made to you, because my contract dose not cover 08 numbers, by now as you should be able to imagine I am very pissed off, the lady I am speaking to I believe to be a manager was sorry and said I would be sent a cheque for £28 refund on the first month of my contract, she then tells me my TV has been dispatched from the warehouse, and would be with me on Monday , so I take another day off work without pay and the TV arrived at 5-15 pm, this whole thing has cost me over £300 pound in pay and a whole week of whinging family members because there is only a small screen TV to watch the football, so there is my feedback I would like to hear yours,