after placing my order I received an email saying more information was needed. The gentleman I first spoke to checked all my details and said he would phone me back. I phoned again after a couple of hours this time a young lady answered. She checked all my details again and confirmed my order. Over all she was very helpful but one criticism is that she told me her colleague had tried to ring me and could not get through, she may have been passing a message on or trying to cover for him. I only rang a second time as no one had tried to phone me as promised. this comment spoiled what was an otherwise pleasant experience.