Cold called. Sounded like you were from 02 my service provider. Assured a 5s 32g phone would be delivered the next day-Friday 8th August . This odd not happen. When it was delivered I received a 5c 16g. I was away with work so made calls on Wednesday 20th to advise that the phone wasn't what I wanted only to be told that I had to return the phone by special delivery at expense to me if I did not exchange the phone. If I exchanged the phone I could get it couriered but pay £249 for the handset. The adviser would not give me the address to return the phone, very poor sale techniques from your adviser. Could not deal with my questions, and was argumentative. I will never use car phone warehouse again. I expect to be reimbursed for my time (2hours) and cost of special delivery charges £7.80