Miss sold this phone. I received a phone call and was told it was Carphone Wharehouse. I accepted a new phone and was told once I put the SIM card in I could not return the phone. The phone that I have is useless. It keeps on opening the wrong apps and is very slow. I press the icon to use the phone and it goes to Google. When I went into Carphone Wharehouse to talk to them I was told it was not them, but a subsidiary. I have only had the phone for 3 months and it is so bad that I have had to get another phone from EE. I now have 2 phones. Not a happy customer.