Ordered phone with television as gift. Paid for it to be delivered on a specific day and time. It was not only delivered on the wrong day but also to my old address as my card was incorrectly registered there. I do not live at this address and wouldn't have thought I would be expected to lug a 51 inch television two miles to my new address. Complained and was told my order would be recalled and canceled and I would be refunded the fee I had paid for the delivery. A few weeks later the fee still hadn't been refunded and also on my experience credit report there was a new O2 account showing as being opened. Rang and spoke to Abdul in customer services who said they couldn't offer me anything in the way of compensation and was really quite unsympathetic and acted as though he couldn't care less and it was of my own doing. I asked to speak to a manager and he just repeated a few times that I couldn't as they would just say the same as him. I kept insisting and he agreed to escalate my complaint. He just didn't handle the call well at all and left me feeling very angry and frustrated. He needs more training in his job obviously or alternatively the sack as he just isn't an assets at any level according to the service I received. I did get a call from escalations and although still very frustrated by the mess my credit report had been left in and having to go to my old address to get the information to try to put this right despite a heavy work commitment we did have a more understanding talk and agreed an outcome. However be very wary of what you are agreeing to check the exact delivery address and account address they are going to use so that their can be no confusion and forget customer service especially if you are unfortunate enough to deal with Abdul (sorry if there is more than one Abdul but this is the only name he gave as he wad unhelpful and obstructive all the way so good luck