After agreeing a new phone. It could not be sent to an alternate contact address. Very disappointing. It was agreed to be sent to a carphone warehouse shop. However upon recovering the confirmation I discovered that it had been sent to the wrong shop and I could find no way to change this. This caused me a 50mile round trip to my own expense. Very very dissappointed with this error. I won't be upgrading again over a phone. It seems for a proper service you need to go into a shop and deal with face to face people.
10 years ago
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