Absolutly disgracfull. First of all i had a cold call from shannon bad reception on my old phone so did not realize it was e2save and not o2 as i always upgrade with. I was missold my phone as on your web page i could have gotten a much better deal with cashback plus 3 months insurance.When i phoned backto ask to change my phone i was told the other choices were not avalable plus no offers. When phone came i broke the screen just by using my fingernail to remove the back. I phoned up to get help was given no help at all just told to go to carphone warehouseshop. went there and they did not understand why i was told to go there After reading many reviews clearly something has to be done. I will never use you again i am paying £18 per month for a phone i cant use RUBBISH SERVICE