I was a tad nervous after i had placed my order then read some of the review of people not recieving orders etc. I was even more nervous when a day later my order hadnt been progressed and i was expecting to see my shiney new Note 4 the following day. However when i checked on the order when i got home from work it had been fully processed and dispatched within the space of 30 mins. My phone arrived bright and early as expected with no issues what so ever. I havent had to deal with the customer service so i cant comment on what the email or phone support is like. But if you have ordered online and have been checking the order all day, dont worry it will get out the door!