Product. Ie phone great. Customer service team rubbish. Sales team rubbish. I got phone call to say I was due an upgrade and they had seen I had visited there site 'carphone warehouse' was looking for note 4 but monthly prices online were too much. Bloke said oh we can do better. Ok that's fine. All done and dusted. Now at no point up till now did I think I was dealing with any other company that the main car phone warehouse staff. It was later that night I got e mail from e 2. Confirming my order etc. Tried to send an e mail saying I did not take it out with them but car phone warehouse directly. Told them to cancel it and send the order to the proper companies for dealing with. Got stupid reply saying I was not the account holder because I used my 2nd name in the corrosion dance. With my 1st name too may I add. Sent a reply back telling them I was the account holder but still to this day no one has bothered there backside to even contact me. I don't like being fooled by a company even if a lesser version of carphonewarehouse into buying something from them. And going on other reviews I don't think I'm alone in this one. Best advice to all is if you get a call from someone from car phone warehouse make sure it is actually them who will be selling you the product and not this shower of usless clowns. Who don't bother to used a bit of common sense when dealing with customers. 1 thing for sure once my current contract is up I'm getting the hell away from e 2 as fast as I can. They do t deserve to be in business. Oh and another thing if you want to actually talk to someone you pay premium phone call costs. So I stick to e mail free and a paper trail to back up your greavances. Stay away from e 2.