Absolutely disgusted with the service, the phone was originally sent to carphone warehouse in Elgin instead of INVERNESS where I live. When I went in to carphone warehouse shop in INVERNESS to pick up phone, I asked for some help transferring my contacts from my old phone to new phone, was told they couldn't do that. I was so disgusted I told them I did not want the phone and was just going to leave it for them to return. I was then advised I could not do this as the phone was now my property. To say I was absolutely disgusted is an understatement. I then went into the Vodafone shop in INVERNESS and the young girl there was so helpful, she set up my new phone for me and transferred all my contacts for me, simple!!!! So, my question is, how come carphone warehouse just could not be bothered?? Useless. I just wish I had gone direct to the Vodafone shop in the first place, they were amazing.