I was skeptical about buying a refurbished phone, thinking it might arrive with scratches or blemishes; I was delighted to find my IPhone 6 arrived and it was in pristine condition! It looked 'as new' and I am completely happy with it. Of course the box had been opened and the resealed again, but everything inside it had the appearance of a new product. All the accessories were present and unopened. The phone was wrapped in film to protect it. I have an iPhone that is just as good as anyone else and at a considerable discount from the phone provider. I estimate I have saved £10 / month in tariff fees and I cannot calculate the overall saving. I'm a convert.