I have just taken delivery of my phone. The service so far has been good and the deal I got was excellent. There was a slight miscommunication in terms of delivery dates, but e2save were apologetic and eager to rectify the matter. So why not a 'Very Good' rating? Here's why: The 'My Cashback Claim' process could be better explained. It doesn't explicitly say that it can be done by email. The implication is that the bill has to be posted, but then it says: 'You can also claim your cashback via postal mail by sending your claim to...' Why not state explicitly that cashback redemption can be done either via email or post? It also says: 'You’ll notice that the claim due option will show when you’re ready to claim.' Where exactly? In the status column? If so, then say so. And better to use the word 'status' than 'option' because the former corresponds with the term used in the table. Simple stuff and so easy to rectify!