Firstly they sent me an iPhone 5s on a contract. Cool just what I ordered, the sim card hard been barred by Vodafone as it had previously been in a stolen phone. Contacted e2save only to be told that they had screwed up and sent it without doing the credit check. I asked them to send me a bag so I could send it back and cancel the contract. They then did 3 credit checks at the same time (which triggers automatic failure, I know this because I work for Experian) even though I didn't authorise them to. I waited for them to then authorise a pretty paid collection for the phone. I have since got the same deal with Vodafone direct. This branch of Car Phone warehouse is awful and before you buy from them look on other review sites I wish I had. Don't be suckered by offers most providers will give you the same deal direct.