I recently bought a fleece cape for £14.99 plus £4.99 delivery charge. On arrival, I tried it on and firstly, it didn't look at all like the advertised picture in their catalogue. Secondly, it didn't fit as the back was halfway between my waist and shoulders and the side arm slits were too far back. Therefore, in two words it was totally unwearable and substandard! After contacting the company to report the problem I was told to return with a cover letter to explain why I didn’t want it and that cost me a FURTHER £3.28 with Royal Mail. When the refund was processed, there was no mention of the £8.27 which I'd had to pay to receive and return the faulty item. I shall be following this up, but I don't hold out much hope as the member of staff was very abrupt when I spoke to her, almost to the point of being rude. I really wish I'd read the reviews before ordering and I certainly will never deal with this company again.