My 90 year old mother ordered goods from this company. Waited ages for the goods. Wrong goods sent. I telephoned for advice on returns. This was a bulky item and what they DO NOT tell you is that the customer pays for return postage. Even though the company sent wrong items. I spoke to a dreadful rude man called TARIQ. He was trying to blame my mother for ordering the wrong item The invoice clearly has the correct item that was ordered and the item enclosed was clearly something different. He just kept talking over me in broken English and clearly had no customer service training whatsoever. All my mother wanted was the item she ordered but he was having none of it. He then proceeded to hang up on me. Hopefully these calls are recorded I rang 20.11.2023.This company's goods are aimed at elderly people and they are taking advantage for sure AVOID THIS COMPANY AT ALL COSTS. And please employ poeple who know what they are doing TARIQ needs to go. Terrible rude man. Returns process very complicated. Never again will I or my mother will be buying a thing and I will be cascading this to anyone I know. It's criminal the way you treat your customers and reading other reviews I'm surprised your still in business.