I have been a customer of Easylife for several years, but never again. In February of this year I purchased a Wireless Remote TENS machine which I used about 10 times. In November some 9 months after purchase the remote would not link to the actual contact part. I checked the battery which was OK so contacted Easylife customer services. Both the initial call taker and a supervisor both stated that as the purchase was over 6 months ago, I would have to prove it was faulty at receipt. When I asked how I would do that I was informed that they would require a report from an expert. So to obtain a replacement of an item that cost £14.99 I would be required to pay for an expert report at my cost. I stated that the item was supplied with a 1-year Limited Warranty. When I asked what the .limited' meant, they stuck to the replacement only if an report by an expect was supplied. As if I would return a none faulty item! I put Easylife warranty into Google and I got 'Opps page not found, then a suggestion of putting Warranty into the Easylife website search box, which also shows a nil result. So it appear the comment by the company of 'We supply goods meeting your consumer rights so if you are not 100% satisfied, then neither are we so please get in touch. If you discover a fault, or feel that the product has deteriorated before the anticipated natural life, we would be happy to discuss this with you', means very little. I am contacting trading standards as I feel the so called 1-year limited (I can't find out what the limited means) warranty is not worth the paper it's written on.