Purchased a book from Easylife called ‘what my family should know’ and returned it the same day it was received. The book is not applicable to the UK and is clearly more relevant to the US market. In the circumstances as the product is not what was advertised I expected to get my postage refunded but despite the company saying they value their customers they would not refund the postage. Clearly Easylife who say great things about customer care but don’t actually in practice follow it through. They also clearly follow set responses to any correspondence like ‘thank you for your patience and understanding’ and ‘we value your feedback’ when clearly they don’t!,