This is company is a disgrace. If there is a problem, they won't answer your calls unless you call from a private number. They have left us without hot water / heating for weeks. After we told them that we made a complaint to the trading standards , they agreed to send someone to fix one of the issues free of charge but ...in November ( that was back in September ) That would mean we would stay without hot water/ heating for next 6 weeks. Awful customer service. Posted a review on Google, they took it down straight away. Also noticed previously that some of the reviews were by the admin staff . Dishonest company .