I ordered the Eckman Lightweight 9' telescopic hedge trimmer and paid £7.99 for express delivery (stated as within 1 day on the confirmation) 3 days later still no delivery. Waited in "queue" yesterday for over 15 minutes (at 5p per minute) but had to give up. Today I persisted and stayed in the "queue" for 21 minutes to be told that my order had not gone out as "express" and that I would get my delivery today, but would get a £3 rebate for my express payment!! What a useless company. Wish I'd read all the reviews before ordering - mark that down to lesson learnt.