My package arrived within a reasonable time period, but was damaged and 1 item was missing. Despite repeated phone calls, where the call is important, but no response, and a couple of e-mails, no response, I am no further forward. I've looked at the website and find that e-mails will be responded to within 24 hours but I'm now several days down the line from the 1st message. I've looked at various company checks thinking there may be a phone no. there, but been unsuccessful. I've failed in my attempts to find numbers for the company directors listed. I am cross with myself that I did not look at reviews before ordering. Silly thing is that the items that did arrive, seem to be fulfilling their description, so I don't have a problem on that score. Perhaps if Eckman work on customer service their company may survive longer than it's 1st year of trading. COMPLETED THIS AND DOUBT IF THERE'LL BE ANY SORT OF RESPONSE FROM ECKMAN.