Unfortunately this is the first time and my last time that I will be ordering from this company, as I have to say that I am deeply disappointed with them! When their leaflet came through my letterbox, I had never heard of this company, and although slightly sceptical, the plants seemed really nice, so I went against my instincts, and ordered some pansies on the 7th December. At the time of writing this review on the 6th January I still had not received them! There was no tracking facility available so I could not track the package, and when I called to try to get to the bottom of it, I couldn't get through for about half an hour. Therefore as a result I decided to cancel my order, and I will not be ordering from them again. I wished that I had done my homework beforehand and read the other reviews before placing the order! Please don't get caught out the way I did!