My husband ordered an item which was not delivered in five working days, even though money was taken off immediately! !When contacted company said it was not in stock but would be delivered when it arrived.A month later after no further communication from company my husband asked for refund.A week later my husband again had to contact company and was told a refund would be made. Still not received a week later. Husband having to contact company again or take it further with trading standards or similar body.