Ordered a rotivator for my dad's birthday. Paid for express delivery and am still waiting for it a week later. Every time I ring I'm told it's still with the couriers. Have asked 3 times now for a manager to call me back and no one does, they also promised to refund the express delivery payment that still has not been done. Dads birthday been and gone with no present. Will not be using again plenty of other companies with better customer service.