I wish I had seen these comments before ordering a 3 in 1 mower.My cheque was cashed 14 July but the parcel only arrived 31 July but missing several parts.I arranged for it to be collected Thursday 6th august but no carrier turned up.After 2 attempts to contact their office today - the first I abandoned after 30 minutes - told they could not understand why a no show and have now given a date of 12th August.I have now decided to get my money back and wonder when this will arrive! Appalling service, I will not be using them.R J King