Ordered and paid for a water feature 16/06/15, -emailed eckman on 12/07/15 requesting approx date of delivery, reply received 4 days later saying due to high demand, product out of stock but expected soon, e-mail received from eckman on 10/08/15 saying product due to be despatched 13/08/15 with delivery 5 days later. Item not received so on 02/09/15, I rang them to cancel and requested a refund. Today 08/09/15 the product turned up while I was out, I have just spent over 30 minutes on the telephone (20 minutes on hold being told that my call is important to them) I was told that my refund has been actioned but whoever I spoke to on 02/09/15 didn't cancel the order. The only contact number is 0844, and my call to them on 02.09.15 cost .89p so I dread to think what today's call will cost. Not impressed with their service, communication or their call centre and will not be ordering from them again