I ordered the Sunjet 300 Solar Powered Water Fountain, on offer at £48.98 on 4th July 2015. Eckman collected the payment straight away, but emailed that delivery was delayed till end July. Throughout the summer the item didn't arrive, no notification of further delays until I telephoned; then on 10th September I said (again) I haven't received it, please cancel and refund. They confirmed on 16th September, to expect the refund within 3 - 5 working days. Today (2rd October), no refund; phoned Customer Services, their records show refund has been cancelled!!! Also they say I have received the item!!! So they are (they say) investigating; I am submitting a formal complaint (their customer services operator knows nothing about that). I will never buy from them again. I'm also looking at some sort of Code of Practice that should protect mail order customers. DON'T BUY FROM THEM!