Ordered a Eckman 2 stroke power tool 1/10/15 took my money on the 2/10/15 on the 12/10/15 sent a e mail on the 13/10/15 I decided to ring them I finally got through to be told they could not understand how my order had got through when they are out of stock of this item and not ever having them again!!! A email explaining this would have been a nice idea but I suppose whit any company all they want is your money. Very disappointed with them as the order was originally supposed to come within 3 or 4 working days.