Bought a hedge trimmer which was supposed to be lightweight. It wasn't. Phoned to return it and to be fair it was collected when they said it would. Now the problems - getting a refund. Had to phone three times before they actually refunded me, but only the cost of the item. Have not refunded postage costs as per their website. Have emailed them three time already, no response. Will probably now have to phone them (on their premium rated phone number) and demand that they give me a full refund. Good company if you are not planning to return anything to them. Customer service dreadful.