Beware this company sells poor quality goods and has very poor customer service. I bought a 1000W electric multi-tool from them in July of this year. Although I paid for next day delivery, I waited in for the delivery but nothing came. Eventually, after three days, I received a card through the door. By a strange quirk of fate I had not properly locked my side gate so the couriers had managed to leave the parcel by my back door. At first the tool seemed good; it performed as I expected, although the noise and vibration levels were much more than I would expect, especially when the term "professional" is used in much of Eckman's advertising. After I had used the tool six times, however, it started making a load growling noise accompanied by a lack of rotation on the tool head, consistent with a gearbox failure. After I contacted Eckman they said via email that they would collect the tool on the day of my choice after the 4th November. I replied that I would like the tool to be collected on the 6th November. Surprise, surprise, the 6th November came and went and there was no collection or reply from Eckman, although I had taken a day off work to wait for the collection. As I discovered when the tool was delivered they clearly have no concept of the calendar. I am now left with a totally useless heap of junk for which I have paid good money, which Eckman are not willing to provide a way for me to return to them.