On 16th April'05 I purchased a Multi tool hedge trimmer cost£253.97. The machine was duly delivered to my son in Cornwall. He started to use it, after a short time the fuel system malfunctioned, spraying him with petrol. He repacked it and telephoned Eckman within 30days . After this call everything went quiet, after E mails and further telephone calls, I sent an E mail late August stating that if the company continued to ignore me I would go to law. Beginning Sept. we received an E mail re the return of the machine. More E mails the machine was eventually collected 29th Sept.. I thought, at last things were moving, how wrong I was ,I have E mailed the company, No reply , telephone calls are a waste of time. SO NOW I DO RESORT TO LAW