In September I purchased a security camera and shortly after lost the instructions, I emailed to ask for a replacement, they don't seem to reply to emails! I have called many times and had various responses, the penultimate time I was told they would be emailed to me. They have not been sent and so I rang again, this time I was told, uncompromisingly, that I must wait for the email, obviously it is unlikey to happen. This was after I was told the instructions could be downloaded, I explained I had been told this and it is not true, something the person on the telephone found when they tried to do it. I really see little point in dealing with these people.