I ordered the 18v Li-on rechargeable cultivator and spare battery on 04.06.16 Cultivator arrived quarter to seven in the evening on 09.06.16 - No spare battery. Yes the advert is right 4 hours charging and 25 mins use, hence "purchase" for spare battery. Rang 10.06.16 where is spare battery, eckman - it's in the box, me - no it isn't, eckman - there is another parcel check label, me - label states 1 of 1. eckman - wait another 3 to 5 days. Despite many repeated phone calls as to where is the battery eckman responses: - Will order it again and get it sent, The warehouse has allocated one for you, Item despatched 16.06.16 will be with you in 3 to 5 days We will call the courier (Yodel) and advise where it is. (joke) The courier can't find the parcel. We will resend, you will have to wait another 3 to 5 days We can't send it express. This now makes if you can believe it 3 despatches of the same item - I don't. Am contemplating involving the police as to the loss / theft of my property I paid for it - if it has been despatched, and I haven't received then it must have been stolen. You get 2 stars as the cultivator is powerful and does what it says on the tin, You lose stars for the disgraceful and shambolic way you behave and operate towards your customers. Recommend eckman? don't think so do you?