I ordered a hedge trimmer BECAUSE of the 1-day delivery option and paid an extra £3 for this. It did not arrive next day. I emailed to ask why and said I want the £3 back. I got an email but only to say it was despached ,expect in 3-5 days, viz standard delivery. I emailed again saying I had only bought it because of 1-day delivery and was going away. I was tempted to say to come and collect it as I wanted one right away. They seem to have no communication of data on the computer even within the same dept whether sales or customer services. I got very frustrated with the whole thing, got my £3 back only ( no extra compensation) and no communication that they had done so and more importantly, NO APOLOGY. Not only would I not recommend them but I'd recommend NOT to buy from them.