I have had a 4 in one petrol garden tool for 8 months , which has a 2 year guarantee . 4 weeks ago the engine housing melted and the exhaust flew out and hit my father. After 3 attempts to pick up the item for which I paid 10 pounds for, it was taken away by the courier that Eckman use and has been with them for over 2 weeks. I have tried numerous times with customer services to get answers to why I have not received a replacement ,but keep getting fobbed off. I know it went to Harry in quality control, but where is it now? I am not happy and never received such terrible customer service.