I totally agree with Christopher. I have the same bad experience with Eckman I ordered a two stroke Cultivator on Sunday and paid for next day delivery when it did not arrive on Tuesday I phone to complaint. I was told they had more than 2000 orders and unable to send them all, but it will be delivered by Friday. I phoned Saturday to be told it will be here on Tuesday (today). It is now 4pm in the afternoon and after another phone call today I was told that I will receive it in the next 72 hours. I never had a email from Eckman after the confirmation of my order. I have to agree: Shocking level of customer service. Do not buy from this company. I just wonder if Mr Johnathan Swiss knows what is going on in his company?