Eckman' s customer service is disgusting. Products are also of poor quality. When items are returned they take no action to replace or refund .I had to phone 9 times and still did not receive a refund. They are an absolute disgrace! They should not be allowed to trade. I have dealt with about 6 different employees and they always promise a resolution but do not process one. I can only assume they have all been instructed to never give one.