Ordered railings had conformation email, did not deliver, phoned and was told part of order not available promised to send what was in stock, as 1 item would not be in stock for another 2 months, once again nothing turned up phoned again was told it would be urgently dispatched and once again nothing turned up phoned again told it had'nt been dispatched and would put a request for dispatch but could'nt guarantee that it would be sent so i've requested money back.Poor communication no email or phone call to let me know what was happening. I have since read some reviews and it is possible I might have to ask a colleague of mine (who is a solicitor) to get involved if my money is not returned