Ordered a telescopic hedge trimmer and paid for next day delivery . Stayed in to receive it then called pm to find that it hadn't been sent. Waiting I think for a pair of safety specs. I was so cross to have wasted my time especially when they didn't bother to contact me to advise me of situation. Found that Customer Services staff seems to be poorly trained in customer skills until I had insisted to talk to someone "in charge". Was told no one in charge but after pointing out that if staff area working there has to be someone in charge. Eventually spoke to Tracey , a breath of fresh air who sounded sensible and knowledgeable. She sorted out the problem and the trimmer was received the next day. Mr Jonathan SWIFT, I am told is a Director. I would urge him to look daily at the reviews his company is receiving as almost all complaints are for customer service. The hedge trimmer is very efficient but heavy if using it with arms raised. It cuts through medium branches very well. I would recommend the trimmer but not the company.