Returned my Eckman 36v Battery hedge cutter via Yodel in July that stopped working after 10 months use, after many phone calls and e mails to customer services it is now September. Still no replacement or repair. This company will sell you a product but if it goes wrong don't expect a replacement or repair. My advice is go to Screwfix or B&Q and save some money and if it goes faulty you can return the product and get a refund. By the way apparently they have a huge warehouse in Sittingbourne where your returns are dumped never to be seen again. One star as the hedge cutter looks good!!