Bought the growtivator and although happy with the machine, the flimsey plastic clips that hold the grass collector in place soon broke. I rang customer service.. dont ring us they said, email us... 5 emails later i had a reply.. 'we do not have the clips in stock, let me check in the warehouse next week and i will get back to you'... did that happen... no another 3 emails from me with no reply. If you buy a product from a reputable company, no matter how good the product is, if the after sales is no good, and customer service is non existant, is it worth buying from them? I will not be buying another product from them again.