Returned an item as instructed by the company a hand held 300w leaf vac/blower. It worked for two hours only and then blocked. We couldn't take it apart to clear the blockage so spoke to customer services and it was returned in November. As of today January 12th had no money back still being fobbed off. Our last leaf blower bought from B&Q lasted 10years and the garden was twice the size. Very very annoyed now.