Unfortunately I did not see these reviews before ordering, like so many disgruntled customers. I ordered a wheeled brush cutter on 28th March. It arrived the next day. So far so good. It needed a fair amount of construction but nothing too difficult and it did start more or less ok. Used it twice and it seemed fine. Took it out today to do some more and about fourth pull the starter rope just pulled out and stuck. On inspection there is a central shaft which has a screw through it that holds the whole spring and pulley mechanism together which had snapped off at it's base. So far the phone calls have been ok and as asked, I have sent five photos of the parts. So now I wait to see what their response will be. I do not hold out much hope at all I am afraid and think I will have to go to the card company. I always use a credit card for large sum purchases for the security they ate supposed to give. Watch this space.