I ordered a leaf blower, the money left my account but the item hadn’t been delivered after 2 weeks. I phoned them up and was told the order reference no. wasn't on their system and was asked to supply evidence of purchase. Then they got in touch and said it had gone to their account department and they would be in touch again. I wasn’t satisfied and asked for the money back, the next day they contacted me to say they could see I’d paid the money and did I still want it or my money back. I’m getting the money back, so unprofessional, funny how they always make the mistakes in their favour you’d never get the goods without paying.