My experience has been nothing short of dreadful. It doesn't get any worse than this. I ordered a Brush Cutter and Line Trimmer on the 3rd November 2014- and my bank account was debited on the 3rd November- and I still haven't received the item as at the 27th November. I have made at least 8 phone calls through the Customer line and each time I have had to wait at least 5 minutes to speak with someone. On two occasions I have been promised a call back by the Manager but I have received no calls informing me of the status and never a word of apology. On the 26th November - at least my 8th call-I was told the item had been dispatched from the warehouse and would be with me within 72 hours. I have never been provided with a tracking number Promises ,promises....If it doesn't arrive by Saturday 29th November I will be cancelling the order and demanding a refund.