I placed an order for a battery for my long-reach hedge trimmer in September. I heard nothing from Eckman so I rang the firm . I was told that these batteries were due in October. I again had no further communication from Eckman so rang them again in late October to be told that the batteries were now due in November. I finally received the battery in mid November far too late to complete essential Autumn trimming and pruning in the garden. Throughout my dealings with Eckman I was subjected to very long waits on the phone and in general a somewhat dismissive attitude from their staff. I was made to feel that I was being a nuisance.