I ordered an item - it took longer than expected to arrive and then when it did it was not what I ordered at all so I had to return it. I have had no refund as Eckman say they have not received the return and I have now been passed over to the post office to claim compensation. If they hadn't sent me a poor substitute of what I ordered I would not have had to return it. I will never use this company again and would advise others to avoid. I got my required item from Amazon in half the time and for less money and no hassle!
